Vons - Orange, California

Shane Spellman

Vons offers a wide variety of food and essentials, especially fresh produce and local items, which is a big plus. However, my experience with customer service has been inconsistent.

There have been multiple occasions where I’ve stood at the customer service desk and received no assistance, even when making eye contact with cashiers and baggers. On one instance, I noticed a gentleman, possibly a manager, who also made eye contact but did not offer help until I had waited far too long. Additionally, I observed a cashier and bagger engaging in a gossip conversation while ringing up a customer, barely acknowledging her beyond the transaction. Unfortunately, when it was my turn, the same lack of interaction continued, with minimal communication and no "thank you" afterward.

Another issue is the condition of the restrooms. They are outdated, often dirty, and poorly maintained, with issues such as graffiti, water accumulation, and non-functioning soap dispensers. In one restroom, the hand dryer has been broken for months. Given the location, I expect better hygiene and upkeep, as clean restrooms should be standard at any store.

While I’m not personally offended by the lack of interaction, I do believe good customer service is important, especially when competing with other grocery stores in the area. A simple greeting or acknowledgment would go a long way. Additionally, with high prices, I’d expect more attention to detail when it comes to customer service and store maintenance.

In short, I continue to shop here due to convenience, but the inconsistent service and poor restroom conditions make me hesitant to recommend this location without some improvement.

PaceWhit

I don't love waiting in line with 4 people in front of me in the middle of the day with 1 register open. Not cool, guys. It shouldn't take 20 minutes to grab a few items I can carry without a cart. They came through when I called and politely asked them to though. Respect.

Rick Browning

I do my best not to shop here. Two lanes or one lane open with fat lines. They got a dude folding bags one by one. Meanwhile, some woman over here is making the cashier work for her $2 off her cantaloupe and a manager needs to be called.

Good beer selection so not a one star.

Denny Williams

Had my medication denied here by Sophia, who said my prescription was written from out of the area doctor when I said it actually came from my doctor in LA. She then proceeded to say it was from an online doctor multiple times when you can’t prescribe a controlled substance online. Interesting pharmacist.

S V

Very nice store. It is large like other vons and was clean. Customer service was also pretty good.

Ray Roybal III

Great fast friendly staff work here at this moment when you're visiting this area also beautiful area have a great week and a Merry Christmas and God bless

Wlm Wee

One of the top necessary grocery choices around Southern California.. more power!

Steve Anderson

Really nice store, convenient location Starbucks inside ?