Snappy Kraken -

Jeff Morris

As a financial consultant who has partnered with Snappy Kraken for several years, I can confidently say they've been instrumental in my practice's growth. Their website solutions are specifically tailored for advisors, and it shows in every aspect of their service.
What sets them apart is their support team's responsiveness and expertise. Whenever I've needed assistance, their staff has been incredibly helpful and easy to work with. Recently, I encountered an issue that required escalation, and I was impressed by how their management team stepped in to resolve the situation promptly and professionally.
Their platform has helped me maintain a strong online presence while saving valuable time that I can dedicate to serving my clients. The websites they create are not only professional, but also compliant with industry regulations, which is crucial in our field.
Worth every penny for financial professionals looking to elevate their digital presence. After years of working with them, I can genuinely say they understand our industry's unique needs and consistently deliver value.

Daniel Flannery

The customer serce experience has been extremely poor working with Snappy Kraken. I have called their help number numerous times and no one has ever answered the phone.

The content overall has been very mediocre, and written with a weird, too folksy voice. The graphics are nice and the subjects are fairly timely, but the overall tone is a but hysterical and doom and gloom, with not too sophisticated content.

Snappy Kraken is refusing to honor the agreement I signed up for which included a partial refund if I chose to downgrade the service within 3 months, which I did, in writing.

They failed to send an entire month of newsletters and often take a week plus to repsond by email to any concerns, which is why I was downgrading from Freedom360 to Campaigns in the first place.

The process of downgrading feels like I have been trapped by a scam where they will send me boilerplate responses and offer credits for additional service that I don't want rather than fulfilling their refund offer.

AVOID - THEY WILL FIGHT YOU OVER ANY REFUNDS/OFFERS AND YOU WILL NOT EVEN BE ABLE TO REACH A MANAGER TO DISCUSS

Korey Knepper

The website works well, however, the customer support is terrible. No one answers the phone, they essentially give you a phone number to a voicemail and you have to hope that the see it. Their email times are poor as well. Overall I have a bad taste in my mouth from working with them and will not be renewing.

Jason Peirce

Tldr; they lied to get my money.

Two of their marketers encouraged me to try out their subscription because they have a "12-month Moneyback guarantee." I even confirmed this over email.

Me: "I know Snappy offers a money-back guarantee where after 12 months we can get our money back if we feel we haven't gotten our money's worth. This is the route we would like to take."
Them: "You are correct as to the 12 month money back guarantee, however you would have to fulfill the 12 months in order to receive that."

When it was time for them to fulfill their side of the bargain after paying for 12 months, they said there were hidden strings attached that I didn't fulfill.

Them: "We apologize - your Account Executive, [name removed] should have reminded you of the requirements that needed to be completed to receive this guarantee."

(Note they say that he should have "reminded" me even though he never mentioned the requirements in the first place.)

They tried to "meet in the middle" by offering another year of the subscription I barely used in the first place. I had to fight them just to get a *partial* refund.

I know companies like to reply to reviews saying "I'm sorry you had this experience that didn't live up to our high standard of service." If they were honestly sorry, they would have given a full 12-month refund like they promised.

Marie Swift

Snappy Kraken's digital marketing and client communications solutions for financial professionals, when implemented and used as suggested, are a real game-changer. My PR and marketing firm works with financial advisors and an array of companies that support financial advisors. We are hearing great things from our clients -- and in the financial services industry. We love what we have seen Snappy Kraken do for our clients. Snappy Kraken even reveals their methodologies and actual data from their members' campaigns so that others who wish to study their success factors can learn and grow, too.

Jerry Bergner

I have been working with the Snappy team for 2 months. They have been above and beyond in all ways. Professional, great systems and results, very proactive and responsive at all times. Just a pleasure to work with. They feel like true partners!

Jeremy Dreesen

The support is amazing! I am thoroughly pleased, they go way above and beyond even my wildest expectations.

Shawn Ballinger

Awesome support and education every step of the way!