Elite Merchant Solutions - Woodland Hills, California

Wendy Alexander

I have been in business for over 30 years and have always used merchant services through my bank. I recently switched to Elite Merchant Services and am 100% satisfied. Melissa Carter was very patient with me and understood my "fear or resistance to change". She promised me it would be easy, and that Elite would take care of all the details. She was correct and I can say that it was the best business decision I have made! Elite Merchant Services is saving me money every month and the support I have received is exceptional! I would recommend Melissa and Elite Merchant Services to anyone!

T

I've had several credit card processors over the years and they all seem to be the same, which isn't a good thing. Melissa Carter from Elite Merchant Solutions is by far the best in many ways. Their rates are saving me a lot of money every month and the customer service from Melissa is by far the best. Thanks again!

Robert Blumenfeld

I have been using different merchant service providers for many years! Elite and Melissa Carter was very straight forward about fees and meeting my expectations! She did a great job for my company.

Lion's Den

We have been so happy with Elite's services for our businesses! Melissa is our dedicated specialist and she is always available to help and also helpful in directing us to the right team member to get everything handled that we might need. We recently updated our terminals and the technical support department was especially helpful with answering all of our questions. The personalized friendly service is unmatched and we look forward to continuing our relationship with Elite!

Hann Kim

I have been approached by multiple CC merchants in my 35 years of business and used a number of different companies. The reason I switched to Elite is because my Rep, Tracey Olroyd, has shown me a level of customer service well above my previous experiences. She addressed any questions I had with all the services I inquired about and worked closely with me to qualify the best rates for my business.

Highly recommend working with Tracey for any business owner looking for great customer service and competitive rates.

mimi lemanski

I want to give a shout out to Kevin Jones from Elite Merchant Solutions. I ALWAYS dismiss sales calls on principle. However, when Kevin called, I was impressed by his respectful, thoughtful and professional demeanor. Instead of selling, he was actually interested in what our company needs were. He was never intrusive and was very clear about services, and upfront about costs. The biggest kudos I can give Kevin is that he was willing to be a point person even after he was out of the sales loop. His genuineness and sincerity is hard to find ANYWHERE, much less in the processing world. Bravo Kevin! I hope you are duly recognized for your fabulous customer service and genuine care you offer.

Mario A.

Kevin Jones and Elite Merchant Solutions rock! I was recommended by a fellow e-commerce owner who had just switched over and was very happy. I contacted Kevin and after a couple of phone conversations I switched first one, then two other e-commerce sites.

First of all, Kevin's level of support is amazing. He answers the phone on Sundays and in the evening. Extremely knowledgeable, he has been instrumental in making the final decision on other e-commerce websites purchases which my company was considering.

Lastly, the product itself is excellent. I've no issues with the merchant account. Deposits appear around 48 hours after a purchase is made. And best of all, fantastic rates. We are saving substantially compared to our old merchant account.

This review might sound like it's too good to be true, but it's true. We've been with Elite Merchant Solutions several months now and everything that was promised from the start was delivered. We have no complaints at all and we now consider Kevin an invaluable resource as it applies to merchant accounts.

I highly recommend you at least give him a call. You won't regret it.

Awards Trophies & Treasures Shop

After being a business owner for only 2 years, I started to really dislike merchant accounts. We received calls from people who cared only about pushing their sales pitch and wouldn't listen to us.

When Kevin Jones first contacted us, I was very ready to tell him to leave us alone. However, something about the way he listened to me and treated me got my attention. I told him we weren't ready to change when we first spoke but that maybe I would consider his services later on.

I've never seen a more patient but respectfully persistent business man. He continued to contact us with deals that he could offer but never seemed pushy or belittling like other merchant account dealers I'd spoken too.

After dragging him along for months, my husband and I finally crunched numbers and realized his offers were very fair. Saving money is always worth at least considering... Since we confirmed that we would save money switching to Elite Merchant Solutions and we had come to respect Kevin Jones, we finally started to seriously consider his services. We asked him lots of questions and made him go through every line of our policy before signing. As we'd come to expect, he was very professional and had no problem explaining every detail.

Since switching to Elite Merchant Solutions, I've continued to shoot Kevin Jones questions from time to time about our account or options we're considering. He always replies to emails within a few hours. I'm not surprised when I get a response within the hour... except the time I emailed him around midnight and he replied immediately! (His poor family.)

In all honesty, I still don't trust merchant account dealers... with the exception of Kevin Jones. While he's obviously a loyal employee of Elite Merchant Solutions and does his job to inform me of deals/offers his company has, I never feel cornered or pressured to do something that isn't in my best interest. I can trust him to be honest and upfront in all our dealings. I know he'll help us out whenever we have a technical glitch or question about our policy. My husband and I feel comfortable asking him for advice, knowing we aren't going to deal with high pressures sales tactics.

It's obvious that Kevin Jones is a successful businessman because of his character and good prices... and not because he cheat his customers. Thanks Kevin Jones. Because of you, (and your competitive rates) we're extremely happy with Elite Merchant Solutions.