eFulfillment Service - Traverse City, Michigan

Worlds Within

The help we at Worlds Within have received has been phenomenal. The whole eFulfillment team has had our backs since the start, giving us the benefit of the doubt and generally looking out for our best interests at every turn. Any and all complications have been handled with professionalism and expediency. Most of all, our account handler Taylor has maximized our positive business experience, while minimizing many of the challenges we've been confronted with as a new start-up. We are absolutely relieved and happy to work with such a wonderful person, and such a great company! Thank you, eFulfillment!

Darrin W

I have been using eFulfillment Service for a few years. The experience has been exemplary. Their support staff is what makes the difference. I have tried several other fulfillment services and none of them compare to eFulfillment in terms of service support and tech assistance. Truly a stellar service, I will be with them for a while.

Mike Frueh

We've used EFS for over 15 years for fulfillment of Christmas holiday products. Christmas is a very busy season for fulfillment and shipping companies, and it's critical for Christmas presents to arrive on time. EFS does a great joy keeping up during this busy season. I also appreciate their kitting and Amazon FBA integration.

Tobias Nervik

Great service that has perfected the art of smooth logistics services! They respond quickly when you have an issue, and I want to give a special shoutout to Linda for always coming through and making sure we get the job done on time. Thank you Linda!

Jussi Vatanen

True experts work here. They are dedicated to work and are willing to take extra steps for the customer. Might sound incredible but to me it was just that. Nothing to complain.

Christiane Beerlandt NL

We see eFS as a game changer in the areas of customer service, logistics and fulfillment, setting a new standard of excellence in the industry.

The heart of eFS lies in their exceptional customer service. From our very first interaction, it became abundantly clear that their team is not just knowledgeable but genuinely passionate about helping your business thrive. Their dedication to understanding your unique needs sets them apart, making you feel like a valued partner, not just another online seller client. The personal attention and care they provide creates a relationship that goes beyond the transactional, fostering a sense of trust that is invaluable in the online business world.

Transparency is key in their operations, providing real-time tracking and detailed reporting. This not only builds trust but allows us to make informed decisions, knowing that eFS is a reliable partner in our success.

If you are looking for a partner that turns logistics into an art form, eFS is the clear choice. With exceptional customer service, flawless logistics and unparalleled fulfillment, eFS delivers experience, not just packages.

Thank you, eFS, for being such a valuable partner to us!

Se Rene

Our client care specialist, Sara Hughes, at eFS was a pleasure to work with. She is always quick to take action, thorough in the info delivered, courteous and warm. Her customer service skills are top notch. Had the opportunity to also work with members of the warehouse staff responsible for handling our shipments and updating their progress; they too were reliable and courteous.

Alex Martinez

Beware of hidden fees.

This company is filled with very polite associates who help you with many things. I was very concerned with their interface to self-manage my inventory. They have a lot of resources to get over this hump.

They even have an estimator tool so I can estimate how much something will cost before I even do it. $400 to remove 160 units from Amazon FBA fulfillment centers and ship it back to another listing. Even if thats off by $200, I am satisfied.

They were also very responsive. I advised them, multiple times, that I needed a 3PL solution and would like to try out an Amazon FBA removal to see how it goes.

They were very happy and eager for me to sign up. I felt that I found the right 3PL and I placed the removal order for 160 units to send it to eFulfillment.

Uh oh.

They forgot to mention that they charge, minimum, 30 minutes of work. Which is $11.

Amazon sends removal orders 2 units at a time (Sometimes more. Sometimes less.). That means...$880 just to have them receive 160 units. There is a whole other cost to have them store it and ship it.

I let them know about it and they LOVE to rationalize this so they can charge you as much as possible. I particularly love the reason "Amazon sends units 2 at time so theres nothing we can do".

I had no idea that charging the proper amount of units for 30 minutes of work was impossible.

I could describe this to a 5 year old, and they would be the first to tell me its not a very good idea. eFulfillment, however, remains quiet until you sign up and they start to bill you.

Thats when the rationalization starts so they can bill you as much as possible.

They have existed for 17 years so I am sure they have perfected their scam tactics...No they claim they do not scam anyone.

They have existed for 17 years so I am sure they "rationalize their hidden fees".

Not only am I upset, this might be the worst service I have ever seen. Everyone should know that this is a one way ticket to bankruptcy.